Exchange&Refund Policy
*Exchange and Refund Policy*
Thank you for shopping with us . We want to ensure your satisfaction with every purchase. Please read our exchange and refund policy carefully.
*Exchanges*
You may exchange an item within 14 days of receiving your order. To be eligible for an exchange, the item must be:
1. Unused and in the same condition as when received.
2. In its original packaging.
3. Accompanied by a valid proof of purchase.
Please contact our customer support team through email or instagram account to initiate the exchange process.
*Refunds for Defective Items*
If you receive a defective item, you may request a refund within 14 days of receiving your order. To be eligible for a refund, the item must be:
1. In its original condition.
2. Accompanied by a valid proof of purchase.
3. Clearly showing the defect.
Please contact our customer support team at Info@egykava.com or send us a message on instagram to initiate the refund process.
*Non-eligible Items*
Unfortunately, we cannot accept exchanges or refunds for:
1. Items not in their original condition or without their original packaging.
2. Items returned after 14 days from the date of receipt.
3. Items without a valid proof of purchase.
4. Personalized or customized items.
*Shipping Costs*
The customer is responsible for all shipping costs associated with exchanges, unless the item received is defective.
*Processing Time*
Please allow up to 5:7days for us to process your exchange or refund once we receive your item.
Thank you for shopping with us . We want to ensure your satisfaction with every purchase. Please read our exchange and refund policy carefully.
*Exchanges*
You may exchange an item within 14 days of receiving your order. To be eligible for an exchange, the item must be:
1. Unused and in the same condition as when received.
2. In its original packaging.
3. Accompanied by a valid proof of purchase.
Please contact our customer support team through email or instagram account to initiate the exchange process.
*Refunds for Defective Items*
If you receive a defective item, you may request a refund within 14 days of receiving your order. To be eligible for a refund, the item must be:
1. In its original condition.
2. Accompanied by a valid proof of purchase.
3. Clearly showing the defect.
Please contact our customer support team at Info@egykava.com or send us a message on instagram to initiate the refund process.
*Non-eligible Items*
Unfortunately, we cannot accept exchanges or refunds for:
1. Items not in their original condition or without their original packaging.
2. Items returned after 14 days from the date of receipt.
3. Items without a valid proof of purchase.
4. Personalized or customized items.
*Shipping Costs*
The customer is responsible for all shipping costs associated with exchanges, unless the item received is defective.
*Processing Time*
Please allow up to 5:7days for us to process your exchange or refund once we receive your item.